Privacy Policy

Last Updated: 19/06/2024

Introduction

Welcome to Faprel (“Site”), operated by Faprel Fábrica de Artigos Pré Esforçados Lda (“We”, “Our”, “Us”). We are committed to protecting the privacy and security of our users’ and customers’ personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information.

Information We Collect

2.1 Personal Data Collected

We may collect the following categories of personal data:

• Contact Information: Name, address, email, and telephone number.
• Payment Information: Credit card details, bank account information, and other payment data.
• Purchase Information: Details of purchases made, including products bought and purchase history.
• Technical Information: IP address, browser type, operating system, geographical location, and cookie information.

2.2 Data Collection Sources

We collect personal information directly from you when you create an account, make a purchase, or contact us, and automatically through your use of our Site.

Use of Information

We use your personal information for the following purposes:

• Order Processing: To process and deliver your orders, as well as to manage payments and returns.
• Communications: To send important notifications related to your order or to respond to your questions and comments.
• Marketing: To send information about our products, promotions, and updates, with your consent.
• Service Improvement: To personalise your experience on the Site and enhance our products and services.
• Legal Compliance: To meet legal and regulatory obligations, such as fraud prevention and tax compliance.

Sharing of Information

We may share your personal information with third parties only under the following circumstances:

• Service Providers: With suppliers who assist in operating our Site and providing services, such as payment processing and product delivery.
• Legal Compliance: When necessary to fulfil a legal obligation or in response to legal requests by competent authorities.
• Mergers and Acquisitions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Subject Rights

You have the following rights concerning your personal data:

• Right of Access: To request access to your personal data that we hold.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data in certain circumstances.
• Right to Restriction: To request limitation of the processing of your personal data.
• Right to Object: To object to the processing of your personal data in certain situations, such as for direct marketing purposes.
• Right to Withdraw Consent: To withdraw your consent at any time when processing is based on consent.

To exercise these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. This includes the use of encryption, firewalls, and access controls.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer needed, the data will be securely deleted.

International Data Transfers

If we transfer your personal data outside the European Union, we will ensure that such data is protected by appropriate measures, such as standard contractual clauses approved by the European Commission or other safeguards permitted under GDPR.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance the functionality of our Site and to personalise the user experience. For more information, please refer to our Cookie Policy (URL of Cookie Policy).

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data processing practices. The most recent version will always be posted on our Site, and the date of the last update will be indicated at the top of this document.

Contact

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at:

• Email: [email protected]
• Address: Av. Central de Guilhufe 908, 4560-131 Guilhufe
• Phone: +351 255 729 860

Supervisory Authority

If you are not satisfied with our response to any request or have a complaint about how we handle your personal data, you have the right to lodge a complaint with the National Data Protection Commission (CNPD) in Portugal.